Terms of Service

Last updated: November 2025

Welcome to Smith & Kelly’s Services. By using our website or contacting us for services, you agree to the terms listed here. We keep things simple and transparent so you always know what to expect.

1. Who We Are

Smith & Kelly’s Services is a family-run home improvement company serving the Kansas City metro area. Our website is here to provide information about our services and help you request estimates.

2. Using Our Website

You agree to use our website in a lawful and respectful way.
Please don’t:

  • Break or try to hack the site

  • Use it to send spam

  • Pretend to be someone else

  • Upload harmful or inappropriate content

Pretty standard stuff.

3. Estimates & Services

When you request an estimate, the information you receive is based on the details you provide and what we see during the in-home visit.

Please note:

  • Quotes may change if the scope changes

  • Estimates are not binding until a written agreement is signed

  • Work schedules depend on material availability and weather (especially outdoor projects)

We always do our best to be accurate, honest, and upfront.

4. Payments

Payment terms will be clearly outlined in your project agreement or invoice.
Typical expectations:

  • A deposit may be required to begin work or order materials

  • Final payment is due when the project is completed

  • We accept the forms of payment listed in your agreement

Late or missing payments may delay completion.

5. Cancellations

If you need to cancel or reschedule a scheduled service, please let us know as soon as possible.
For larger projects, cancellation policies will be included in the signed contract.

6. Warranties & Guarantees

We stand behind our work. Specific warranties depend on the type of project, materials used, and manufacturer guarantees. These details will be included in your project paperwork.

The website itself is provided “as is,” meaning we can’t guarantee it will be error-free or always available.

7. Limitation of Liability

To the extent allowed by law, Smith & Kelly’s Services is not responsible for:

  • Website downtime

  • Typos or minor errors on the site

  • Losses caused by misuse of the website

  • Issues outside our control (weather delays, material shortages, etc.)

For home improvement work, all responsibilities and protections will be outlined in your signed service agreement.

8. Third-Party Links

Our website may link to other sites (like financing partners, material suppliers, or social media). We’re not responsible for what happens on those sites, so use them at your own discretion.

9. Changes to These Terms

We may update these Terms of Service occasionally. If we do, we’ll update the “Last updated” date at the top of the page.

10. Contact Us

If you have questions about these Terms, feel free to reach out:

Contact Us